1. General Refund Policy

1.1 Eligibility for Refunds

• B2C (Business-to-Consumer): Consumers may request a refund for products purchased through our website if the product is defective, not as described, or if there is an issue with the order.
• B2B (Business-to-Business): Businesses may request refunds based on contractual agreements, including but not limited to defective goods, discrepancies in orders, or other issues as outlined in the purchase agreement.

1.2 Non-Refundable Items

The following items are generally non-refundable:

• Custom Orders: Products made to specific customer specifications.
• Perishable Goods: Items with limited shelf life or expiration dates.
• Digital Products: Software, e-books, or digital downloads, unless otherwise specified.

2. Refund Request Process

2.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team through the contact form on our website or via email at [marketing@peenal.com].
2. Provide Details: Include the following information in your request:
• Order number
• Product name and description
• Reason for the refund request
• Any supporting documentation or photos (if applicable)
3. Return the Product: For physical products, return the item in its original packaging, along with any accessories, manuals, or other items included in the original shipment.

2.2 Return Shipping

• B2C Orders: If the return is due to a defect or error on our part, we will provide a prepaid shipping label. For other return reasons, the customer is responsible for return shipping costs.
• B2B Orders: Return shipping costs may be subject to the terms of the purchase agreement or contract.

3. Refund Processing

3.1 Processing Time

• Refund requests are typically processed within 7-10 business days from the receipt of the returned item or the approval of the refund request.

3.2 Refund Method

• Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will offer an alternative method of refund, such as store credit or a bank transfer.

4. Vendor-Specific Refund Policies

As a multivendor platform, Peenal Industries hosts multiple vendors with their own refund policies. For products purchased from individual vendors, please refer to the vendor-specific refund policy provided on their product pages or contact the vendor directly through our platform.

5. Exceptions and Special Cases

• Defective Products: If a product is defective, we will provide a refund or replacement at no additional cost to the customer.
• Order Discrepancies: If there is a discrepancy between the order and the received product, please notify us within 48 hours of receipt for resolution.
• Late Refunds: If you haven’t received your refund within the expected time frame, please contact us at [marketing@peenal.com] for assistance.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Peenal Industries

• Address: - 688/B Behind D.S. Door Jagmal Colony, Anangpur Dairy, Amarnagar, Faridabad, Haryana-121003
• Email: - marketing@peenal.com
• Mobile: - +91-9810824441 / +91-7838348858