1. Shipping Methods and Carriers

1.1 Shipping Methods

We offer a variety of shipping methods to meet the needs of our B2B and B2C customers. Available shipping methods include:

• Standard Shipping
• Expedited Shipping
• Next-Day Shipping
• International Shipping (for certain destinations)

1.2 Shipping Carriers

We use reputable carriers to ensure your orders are delivered safely and on time, including but not limited to:

• USPS (for domestic shipments)

2. Shipping Costs

2.1 Cost Structure

• B2C Orders: Shipping costs for consumer orders are calculated based on the weight, dimensions, and destination of the package. Shipping costs will be displayed at checkout before you complete your purchase.
• B2B Orders: For business orders, shipping costs may vary based on volume, shipping method, and contractual agreements with vendors. Shipping costs will be calculated and provided during the checkout process or as per the terms agreed upon with the vendor.

2.2 Free Shipping

• Promotional Free Shipping: We may offer free shipping promotions from time to time. Specific terms and conditions for free shipping promotions will be communicated on our website or during checkout.
• Minimum Purchase Requirement: Some promotions may require a minimum purchase amount. Details will be provided during checkout.

3. Delivery Times

3.1 Processing Time

• Order Processing: Orders are processed within 1-2 business days. Processing times may vary based on product availability and order volume.
• Custom Orders: Orders for custom or made-to-order items may require additional processing time, which will be communicated at the time of purchase.

3.2 Estimated Delivery Times

• Domestic Orders: Delivery times for domestic orders vary based on the shipping method selected:
• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Next-Day Shipping: 1 business day
• International Orders: Delivery times for international orders vary based on the destination and shipping method. Estimated delivery times will be provided at checkout or upon request.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

5. Shipping Restrictions

• P.O. Boxes: Some carriers do not deliver to P.O. Boxes. Please provide a physical address for shipping if your order cannot be delivered to a P.O. Box.
• International Shipping: We offer international shipping to select countries. Shipping restrictions and costs may apply based on the destination.

6. Issues with Delivery

6.1 Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at [marketing@peenal.com] or [+91-9810824441]. We will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.

6.2 Incorrect Address

Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our Refund Policy or contact our customer service team at [your email address] for assistance.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Peenal Industries

• Address: - 688/B Behind D.S. Door Jagmal Colony, Anangpur Dairy, Amarnagar, Faridabad, Haryana-121003
• Email: - marketing@peenal.com
• Mobile: - +91-9810824441 / +91-7838348858

9. Changes to This Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page, and the revised policy will take effect immediately upon posting. Your continued use of our website following any changes constitutes your acceptance of the updated policy.